Pick a date to view the schedule, then scroll down to see what's in store. Click on any session card to learn more or find out where it's happening.
Sunday
10
Monday
11
Tuesday
12
9 am
10 am
11 am
12 pm
1 pm
2 pm
3 pm
4 pm
5 pm
6 pm
7 pm
8 pm
9 pm
10 pm
11 pm
12 am
Golf Tournament
9:00AM Shotgun Start
10:00AM - 5:00PM
Registration Desk
10:00AM - 3:45PM
Lunch
11:30AM - 1:30PM
Cyber Risk
12:00PM - 1:00PM
Break 15 minutes
Today's MGAs
1:15PM - 2:15PM
Break 15 minutes
Captive & Parametric Insurance
2:30PM - 3:30PM
Break 15 minutes
Hard Market Leadership
3:45PM - 4:45PM
100 Years in the Making
Champagne Service: 5:00PM - 6:00PM
Gallery will remain open
Hospitality Night
5:30PM - 8:00PM
Peace Hills Party
8:00PM - Midnight
7 am
8 am
9 am
10 am
11 am
12 pm
1 pm
2 pm
3 pm
4 pm
5 pm
6 pm
7 pm
8 pm
9 pm
10 pm
11 pm
12 am
Breakfast
7:30AM - 9:00AM
Registration Desk
8:00AM - 1:00PM
Alberta Care First Panel
8:30AM - 9:30AM
Break 15 minutes
Keynote Seth Mattison - Future-Ready
9:45AM - 10:45AM
Break 15 minutes
Carrier CEO Panel
11:00AM - 12:00PM
Lunch & CaptiveSimple Demo
12:00PM - 1:00PM
Navigating Broker Risk Management
1:00PM - 2:00PM
The Sandbox Recovery Station
2:00PM - 4:00PM
Break 2 hours
Champagne & Crystals Reception
6:00PM - 7:00PM
President's Gala
7:00PM - 10:00PM
Wawanesa After Party
10:00PM - Midnight
7 am
8 am
9 am
10 am
11 am
12 pm
1 pm
2 pm
3 pm
4 pm
5 pm
6 pm
7 pm
8 pm
9 pm
10 pm
11 pm
12 am
Breakfast
7:00AM - 9:30PM
Registration Desk
8:00AM - 2:30PM
Commercial Challenges Panel
8:30AM - 9:30AM
Break 15 minutes
The Broker’s Guide to AI
9:45AM - 10:45AM
Break 15 minutes
Financial Business Trends for Brokerages
11:00AM - 12:00PM
Lunch & Emerging Software Demo
12:00PM - 1:00PM
Broker Town Hall
1:00PM - 2:30PM
Trade Show
2:30PM - 6:30PM
SGI CANADA After Party
8:00PM - Midnight
Golf Tournament
May 10th | 9:00AM - 5:00PM
Location: Banff Springs Golf Course
Join fellow brokers and industry leaders for a picturesque 18-hole (team scramble format) round of golf at the 28th Annual IBAA Golf Tournament. Register to enjoy the good food, better connections, and incredible views. Rain or shine, golfers of all skill levels and abilities are welcome. Registration opens at 9:00 a.m. with a 10:00 a.m. shotgun start. If you are looking to register for the tournament, either use the registration options at the top of the page or click the button below.
Registration Desk
May 10th | 10:00AM - 4:45PM
Location: Van Horne Foyer
Start your convention experience right and check in at our registration desk. Come get your badge, your delegate giveaway, and any other goodies set aside for you. If you have any questions about the convention, need help navigating, or you just want to come meet the staff, we'll be set up each day throughout the events.
Lunch
May 10th | 11:00AM - 1:30PM
Location: President's Hall Foyer
Sponsored By:
Once you've checked in at our registration desk, join us for a buffet-style lunch provided by the Fairmont.
If you are out golfing, lunch will be supplied on the course.
Cyber Risk
May 10th | 12:00PM - 1:00PM
Location: Van Horne Ballroom
Sponsored By:
Cybersecurity has traditionally focused on prevention; firewalls, endpoint protection, employee training, and compliance. Yet despite unprecedented investment in controls, breaches continue to occur. The reality is simple: prevention reduces risk, but it does not eliminate it. This session reframes cyber as a core business risk requiring both technical mitigation and financial risk transfer. It explores how cybersecurity and cyber insurance, when strategically aligned, can strengthen organizational resilience, protect balance sheets, and improve post-incident recovery outcomes. Participants will gain a practical framework for integrating cyber defense, risk management, and insurance into a unified resilience strategy, one that prepares organizations not just to withstand attacks, but to survive and recover from them.
Jonathan Weekes
President
BOXX Insurance
Today's MGAs
May 10th | 1:15PM - 2:15PM
Location: Van Horne Ballroom
Sponsored By:
This session provides brokers with a deeper understanding of the MGA model, strategies for building stronger partnerships, and tips to stay ahead of emerging trends that are shaping Canada’s insurance market.
Description & Objectives
This seminar provides a comprehensive overview of the Managing General Agent (MGA) model and its role within the Canadian insurance ecosystem. It then explores the value MGAs bring to brokers and dispels common myths. Participants learn practical ways brokers can strengthen and maximize their relationships with MGAs, followed by a discussion of the MGA value proposition from the insurer’s perspective. The seminar also addresses key challenges and considerations in the MGA space. The session concludes with a look toward the future of MGAs in Canada. The seminar wraps up with an open Q&A discussion.
- Understand the MGA model and its place in the Canadian insurance landscape, including the role of CAMGA and how MGAs operate.
- Identify the unique value MGAs provide to brokers and insurers, and learn practical strategies to build and maximize effective MGA–broker relationships.
- Evaluate current challenges and emerging trends shaping the future of MGAs in Canada, enabling participants to anticipate shifts and opportunities in the market.
Brett Boadway
Executive Director
CAMGA
Captive & Parametric Insurance: What Brokers Need to Know
May 10th | 2:30PM - 3:30PM
Location: Van Horne Ballroom
Sponsored By:
This session will help brokers better understand the fundamentals of captive insurance, identify ideal candidates, and learn how these solutions can enhance advisory capabilities, client retention, and long-term strategic value in a changing market.
Description & Objectives
Captive insurance is rapidly becoming an essential tool for brokers who want to expand their advisory capabilities, strengthen client retention, and offer innovative risk solutions in a changing marketplace. This session provides a clear, practical introduction to the fundamentals of captive insurance, including when it makes sense, who it works best for, and how brokers can begin integrating captive conversations into their business model.
Attendees will learn how to identify strong captive candidates, understand the key indicators of viability, and recognize the long-term strategic advantages captives offer to both clients and brokerages. The discussion will also explore the broader economic impact of captives in Canada, including how shifting even a modest percentage of commercial premiums into captive structures can redirect capital back into businesses and local communities.
While the primary focus of this session is captive insurance, participants will also receive a high-level overview of parametric insurance—what it is, how it differs from traditional coverage, and when it may serve as a complementary or alternative solution in specific scenarios. The intent is not to provide an in-depth analysis of parametric products, but to give brokers enough context to recognize when these tools may merit further exploration.
- Understand the core principles of captive insurance and where it fits in modern risk management.
- Recognize ideal client profiles and the key indicators that suggest a captive may be viable.
- Explain the strategic advantages captives offer for client retention, advisory value, and long-term financial stability.
- Assess the economic impact of shifting traditional premiums into captives for businesses and local communities.
- Initiate confident conversations with clients about when and why to explore captives.
- Incorporate captives into a brokerage model in a practical, scalable way.
- Gain a basic awareness of parametric insurance and when it may complement a captive or traditional program.
Whitney Benson
Founder, COO/CTO
CaptiveSimple
Hard-Market Leadership: Results Without Burnout
May 10th | 3:45PM - 4:45PM
Location: Van Horne Ballroom
Sponsored By:
This session gives brokers actionable strategies and leadership practices to boost productivity, prevent burnout, and build resilient, high-performing teams in any market environment.
Description & Objectives:
In today’s hard market, leaders are under pressure to drive higher performance with tighter margins, leaner teams, and rising client expectations. Too often, the cost is invisible but massive: burnout, rework, mistakes, and avoidable turnover that quietly erode profitability and team trust. This session is designed for executives and senior leaders who want to protect both performance and people. We’ll unpack what burnout is truly costing your organization in throughput, error rates, and lost capacity—and how to reclaim that value without pushing your team harder.
- Productivity levers that reduce burnout: Practical ways to simplify workflows, prioritize work, and remove friction so high performance feels sustainable, not punishing.
- AI as a safe capacity multiplier: Where AI tools can responsibly streamline low-value tasks, support decision-making, and free humans up for higher-impact work—without compromising compliance or client trust.
- Leader behaviours that scale: Everyday leadership practices that build clarity, confidence, and psychological safety, even in high-pressure environments.
- Culture + process alignment: How to align expectations, incentives, and processes so your “way of working” supports wellbeing and results, instead of forcing people to choose between the two.
Rikka Bouseh
President, CPHR
Envol Solutions Inc.
100 Years in the Making: Sip, See & Stroll
May 10th | 5:00PM - Ongoing
Location: Mt. Stephen's Hall
Sponsored By:
From 1926 to today, explore IBAA’s fascinating history in this curated gallery experience. Trace our evolution from its earliest beginnings to the milestones that shaped its legacy and the industry as a whole. Join us for the opening on Sunday or wander through the exhibit at your own pace throughout convention. Whatever you decide, it will be a captivating journey through time!
Hospitality Night
May 10th | 5:30PM - 8:00PM
Location: Alberta Room
Sponsored By:
Slip past the bookcase and step into a roaring good time! Join us for a speakeasy-style soiree filled with fun, secret sips and ‘20s flair. Dress to impress in your flapper glam or dapper suits, and get ready to sip, dance and revel like it’s 1926!
Dress Code: 1920s inspired outfits
Peace Hills Presents - When it All Began 1920s
May 10th | 8:00PM - Midnight
Location: Cascade Ballroom
Sponsored By:
Join the gang from Peace Hills for a party so dazzling, even our actuaries can’t calculate the fun. We’ll be claiming the dance floor, adjusting our attitudes, and ensuring the vibe is 100% loss free. Let’s shake up the speakeasy, jazz up our binders, and party like it’s 1926, with no exclusions, no deductibles, and unlimited coverage for good times.
Come dressed in your finest prohibition-era zoot suits or your flappiest flapper dresses to time warp back to when it all began for the IBAA…. 1926!
Breakfast
May 11th | 7:30AM - 9:00AM
Location: Van Horne Foyer
Sponsored By:
Start your day right with an early buffet-style breakfast in the Van Horne Foyer. The day's sessions will all be nearby.
Registration Desk
May 11th | 8:00AM - 1:00PM
Location: Van Horne Foyer
Start your convention experience right and check in at our registration desk. Come get your badge, your delegate giveaway, and any other goodies set aside for you. If you have any questions about the convention, need help navigating, or you just want to come meet the staff, we'll be set up each day throughout the events.
Alberta Care First Panel
May 11th | 8:30AM - 9:30AM
Location: Van Horne Ballroom
Sponsored By:
This must-attend event will be an opportunity to get updates on auto reform, particularly the upcoming Care-First product. Join government representatives and industry stakeholders in this session and come prepared with your questions. The information shared here will not be publicized elsewhere so be sure to attend!
Katie Hogg
Director, Programs and Services
Government of Alberta
David Mulyk
Executive Director, Insurance Policy
Government of Alberta
Future Ready: Leading Growth, Trust, and Client Value in an Age of Disruption
May 11th | 9:45AM - 10:45AM
Location: Van Horne Ballroom
Sponsored By:
This session provides the mindsets and tools to thrive amid uncertainty, strengthen client loyalty, and lead with impact in a world where human connection is the ultimate advantage.
Description & Objectives
The insurance industry is evolving rapidly, demanding brokerages to grow, advise, and execute amid rising complexity and technological change. Led by Seth Mattison, Founder and CEO of FutureSight Labs, Future-Ready Brokerage equips brokers to lead with confidence, elevate advisory value, and strengthen client trust in uncertain times. Drawing on decades of research into leadership and performance, this session introduces four critical mindsets—agency, alignment, expansion, and activation—to help brokers shift from reactive work to strategic partnership. Learn practical tools to turn complexity into client value, leverage AI without losing the human edge, and build trust through clear communication. Participants will leave with actionable frameworks to grow their business, activate teams, and deliver exceptional results in a fast-changing risk landscape.
- Understand the core Future-Ready competencies required of today’s high-performing brokers.
- Explore how to balance technology, AI, and human connection to elevate client value.
- Identify strategies to unlock capacity and reduce burnout through regenerative work practices.
- Build skills to communicate with clarity, influence outcomes, and strengthen client trust.
- Discover tools to activate teams around growth, execution, and aligned action.
- Gain practical tactics for leading clients through uncertainty and change.
Seth Mattison
Co-Founder & CEO
FutureSight Labs
Carrier CEO Panel
May 11th | 11:00AM - 12:00PM
Location: Van Horne Ballroom
Sponsored By:
Join top insurer executives as they discuss the state of the industry and how companies are evolving to keep pace with the changes. More details to come.
Nav Dhillon
CEO
Aviva
Louis Gagnon
CEO
Intact
Evan Johnston
President & CEO
Wawanesa
Pete Tessier
President
Taycon Risk & CAMGA
Lunch & CaptiveSimple - A Live Demo & How Brokers Can Leverage It
May 11th | 12:00PM - 1:00PM
Location: Riverview Lounge
Sponsored By:
This demo will showcase how CaptiveSimple streamlines captive feasibility studies by cutting costs, reducing timelines, and providing a user-friendly platform that empowers them to confidently explore captive solutions for clients.
Lunch will be served during the demo.
Description & Objectives:
This live demo will walk brokers through CaptiveSimple, an InsurTech platform designed to simplify and modernize the early stages of captive exploration. Created specifically with brokers in mind, CaptiveSimple offers an accessible, user-friendly way to evaluate whether a captive structure may be viable for a client—without the spreadsheets, manual workflows, or uncertainty that have traditionally made captives difficult to approach.
One of the most significant impacts of CaptiveSimple is its ability to dramatically reduce both the cost and time associated with determining captive feasibility. The industry norm for a feasibility study can reach $75,000 and stretch up to 22 months. CaptiveSimple streamlines this process, reducing feasibility costs to $22,500 and compressing the timeline to 30–60 days, depending on the user’s access to required data and actuarial reporting. This shift not only makes captives more accessible to a wider range of clients, but also empowers brokers to begin these conversations with confidence and clarity.
Attendees will see how the platform supports brokerages of all sizes through real-time education, data-driven feasibility indicators, guided next steps, and a clear, standardized workflow that demystifies captive conversations. The demo will highlight key features such as data collection tools, staged reporting, claims integration, intuitive dashboards, and the platform’s unique ability to streamline collaboration among brokers, clients, and actuaries.
Whitney Benson
Founder, COO/CTO
CaptiveSimple
Navigating Broker Risk Management: Practical Lessons from an E&O Case Study
May 11th | 1:00PM - 2:00PM
Location: Alberta/New Brunswick Room
Sponsored By:
This session will provide brokers with everything they need to know about claim trends, as well as practical tips to help manage loss control to reduce liability.
Description & Objectives:
Modern day brokers and their teams often work under stressful conditions, serving price-conscious clients with varying needs and dealing with underwriters with different risk appetites and ever-changing policy wordings. Through the lens of a broker Errors and Omissions (E&O) case study, this session will highlight claim trends, identify E&O exposures that brokers face when providing professional services, and provide practical tips on how to control their risks to avoid lawsuits or minimize liability.
- Understanding claim trends
- Identify common red flags for errors and omissions
- Learn tips on how to control risks
Grace Leung
Claims Expert, Vice President
Swiss Re Corporate Solutions
Sandbox Presents - Crystal's Recovery Lounge
May 11th | 2:00PM - 4:00PM
Location: Riverview Lounge
Sponsored By:
Need an energy boost at Convention? We’ve got you.
If you’re as busy as our president, Crystal, you will definitely need some rejuvenation along the way. Stop by The Sandbox Recovery Station to reset, refuel and head back feeling just as energetic and fabulous as she is!
Sink into comfy lounge seating, grab an express massage, or recharge at our IV hydration stations.
Take a little pause…the Sandbox way.
Champagne & Crystals Reception
May 11th | 6:00PM - 7:00PM
Location: Van Horne Ballroom
Sponsored By:
Dress Code: All-Black
Women:
- Black evening gowns, cocktail dresses, or chic jumpsuits
- Fabrics like satin, velvet, sequins, lace, or crepe are encouraged
- Black heels or dressy flats
- Metallic or jewel-toned accessories welcome for contrast
Men:
- Black suit or tuxedo with a black dress shirt or white dress shirt
- Black tie, bow tie, or open-collar dress shirt
- Black dress shoes required
Wear your best black tie attire and get ready to start your evening off with a bang! Mix and mingle at this cocktail hour before the President’s Gala.
President's Gala
May 11th | 7:00PM - 10:00PM
Location: Van Horne Ballroom
Sponsored By:
Dress Code: All-Black
Women:
- Black evening gowns, cocktail dresses, or chic jumpsuits
- Fabrics like satin, velvet, sequins, lace, or crepe are encouraged
- Black heels or dressy flats
- Metallic or jewel-toned accessories welcome for contrast
Men:
- Black suit or tuxedo with a black dress shirt or white dress shirt
- Black tie, bow tie, or open-collar dress shirt
- Black dress shoes required
You’re fabulously invited to celebrate our 100th anniversary in true presidential style at our black-tie gala. Enjoy the glitz, glamour, entertainment, and join us in celebrating the recipients of the IBAA Awards for Excellence. Dress to impress—this is your moment to outshine the chandeliers as we toast a century in spectacular fashion. Come for the elegance, stay for the fun… and get ready to dance the night away.
Wawanesa Presents – Eras Celebration
May 11th | 10:00PM - Midnight
Location: Van Horne Ballroom
Sponsored By:
Join us for a party that takes you through the ages! You can’t afford to miss this electrifying performance. Come with dancing shoes and the energy that rivals a Taylor Swift concert!
Breakfast
May 12th | 7:00AM - 9:30PM
Location: Riverview Lounge
Sponsored By:
Join us for a delicious breakfast before the events of our final day kick off.
Registration Desk
May 12th | 9:00AM - 1:30PM
Location: Van Horne Foyer
Before you do anything make sure you swing by our registration desk to check in for the event. Come get your badge, your delegate bag, and any other goodies set aside for you. If you have any questions about the convention, need help navigating, or you just want to come meet the staff we'll be setup each day throughout the events.
Commercial Challenges Panel
May 12th | 8:30AM - 9:30AM
Location: Alberta/New Brunswick Room
Sponsored By:
A panel discussion on the many challenges facing the Commercial Insurance Market.
Topics:
- The soft market and its impacts
- Farm insurance considerations
- Business diversification advantages
- Commercial technology advancement
- MGA Development
Jean Gauvreau
VP, Business Development & Branch Operations
Portage Mutual
Chelsa Materi
Chief Growth Officer
Sandbox Mutual Insurance
Stacey Mills
VP, Commercial Lines, Mid-market
Wawanesa
Rosa Nelson
VP Sales and Business Development
Intact Insurance
The Broker’s Guide to AI, Automation & LLMs
May 12th | 9:45AM - 10:45AM
Location: Alberta/New Brunswick Room
Sponsored By:
This session gives brokers a clear, practical introduction to AI—without the hype. We break down key concepts like automation, machine learning, and LLMs using simple definitions and real brokerage examples. Participants will see how AI maps directly to everyday workflows, including renewals, client service, data entry, and claims intake. We also cover the risks and limitations of using AI in a brokerage, helping brokers understand where these tools add value and where human oversight is essential. The session includes a straightforward framework for evaluating the ROI of AI deployments—such as time saved, increased capacity, and new revenue opportunities. We finish with guidance on assessing AI vendors, including what to look for in security and data practices, how models are trained, and the pros and cons of point solutions versus multi-function platforms. Brokers will leave with a grounded understanding of AI and a simple method for evaluating tools and vendors with confidence.
Objectives:
- Gain a clear, jargon-free understanding of AI, including automation, machine learning, and LLMs, and how they apply to your brokerage.
- Identify practical AI use cases across renewals, client service, data entry, claims intake, and other core workflows.
- Learn key risks and limitations to ensure safe adoption.
- Evaluate ROI effectively using simple metrics.
- Assess AI vendors confidently with the right questions.
Thomas Berry
Director of Insurance & AI Transformation
Solera
Financial Business Trends for Brokerages
May 12th | 11:00AM - 12:00PM
Location: Alberta/New Brunswick Room
Sponsored By:
This session will provide attendees with an understanding of how industry trends may impact their future financial performance.
Description & Objectives
Understanding where your brokerage stands, and where the industry is headed, is essential for long-term success. This course provides a comprehensive review of historical financial benchmarks for the brokerage sector, offering participants a clear picture of how their performance compares to industry standards. The session explores current and emerging trends that could reshape these benchmarks in the years ahead. By examining these factors, you’ll learn how to anticipate potential impacts on your own business and identify opportunities for growth.
Barry Haggis
President
Young & Haggis Insurance Services Ltd
Karim Mouait
President
Cornerstone Insurance Brokers Ltd
Alex Wong
Partner, CPA, CA, CBV
Smythe
Lunch & Emerging Software Demo - Trufla
May 12th | 12:00PM - 1:00PM
Location: Riverview Lounge
Sponsored By:
Take a break and recharge with lunch in the main building at the Riverview Lounge.
Trufla Technologies will provide a demo of some of their software while you eat. More info to come soon!
Broker Exchange
May 12th | 1:00PM - 2:30PM
Location: Alberta/New Brunswick Room
Sponsored By:
Calling All Members!! We urge you to attend this working meeting where you will be updated on the status of auto reform and discuss the Care-First product roll-out. This session is your opportunity to come prepared to discuss and give feedback on these industry matters, especially as 2027 fast approaches.
You will also witness the induction of the 2026/27 Board and get the opportunity to have a closed-door sit-down with your Executive.
Sandra Couturier
President
C.J. Campbell Insurance (Edmonton) Ltd.
Trade Show
May 12th | 2:30PM - 6:30PM
Location: Van Horne Ballroom
Sponsored By:
Create lasting connections with brokers and industry partners at the IBAA Convention Trade Show. From across Alberta, we invite brokers and vendors to join us on May 12th to connect with one another to build opportunities and a stronger community.
Access to the trade show is part of participant registration for those who are attending on May 12th. If you are a vendor looking to register a booth, either use the registration options at the top of the page or click the button below.
The IBAA Convention 2026 trade show will be an evening trade show, running from 2:30pm - 6:30pm and will take place in the Van Horne Ballroom. To see a full map of the space, please click here.
SGI CANADA Presents - The Cloud
May 12th | 8:00PM - Midnight
Location: Cascade Ballroom
Sponsored By:
Leave your day-to-day concerns behind and log into a virtual reality space we call the Stratospheric Graphical Interface Convergence (SGIC), aka “The Cloud.” Dance, indulge your tastebuds, connect with fellow gamers, and explore a fantastical world that exists only in the intersection of mind, mouse and microchip!
Dress code: Future-forward in the digital age prioritize functionalism, sustainability, and self-expression, blending physical comfort with digital identity.
Brett Boadway
Executive Director
CAMGA
Brett Boadway is the Executive Director of the Canadian Association of Managing General Agents (CAMGA), bringing a rare blend of trade association leadership and deep insurance industry experience to the role. She began her career at The Dominion of Canada General Insurance Company before advancing to the Insurance Brokers Association of Ontario (IBAO), where she ultimately served as Chief Operating Officer. Brett holds a business degree with a specialization in finance from Western University, complemented by post-graduate studies in law, finance, e-commerce, public relations, and a Mini MBA from the Schulich School of Business. She is passionate about inspiring the next generation of insurance professionals, fostering collaboration, and building meaningful bridges across the industry. Brett lives in Toronto with her husband and twin daughters.
Presenting:
Today's MGAs
Sunday, May 10th | 1:15PM - 2:15PM
Whitney Benson
Founder, COO/CTO | CaptiveSimple
Community Engagement Leader | Paramount Insurance
Whitney Benson is a 20-year insurance veteran whose expertise spans brokerage, carrier roles, and tech innovation, making her the ideal guide to demystify captive insurance. As co-founder of CaptiveSimple, launched May 1, 2025, she’s revolutionized captives by automating processes, cutting setup costs by 50%, and empowering brokers and clients with accessible tools and education. Her leadership at Paramount Insurance, a family-owned brokerage, earned the 2025 Best Small Brokerage award, preserving its independence in a consolidating industry. Known for her humor, empathy, and practical insights, Whitney blends real-world experience with a passion for community—evidenced by her #30years30charities initiative supporting 30 Central Alberta charities. As a working mom, she champions work-life balance, mentoring teams and students to grow with purpose. Whitney’s engaging style and transformative vision make captives approachable, inspiring attendees to unlock new opportunities for their clients.
Presenting:
Captive & Parametric Insurance
Sunday, May 10th | 2:30PM - 3:30PM
Lunch & CaptiveSimple Demo
Monday, May 11th | 12:00PM - 1:00PM
Rikka Bouseh
President, CPHR
Envol Solutions Inc.
Rikka is a seasoned HR strategist with 16+ years of experience helping organizations turn people challenges into business advantages. With a unique ability to bridge talent strategy with operational outcomes, she has supported companies across North America — from high-growth startups to complex, multi-national enterprises — in improving performance, navigating change, and accelerating growth through smarter people practices.
Known for her sharp business acumen and collaborative leadership style, Rikka partners closely with executive teams to design HR strategies that fuel organizational goals. Whether scaling operations, strengthening leadership pipelines, or guiding organizations through major transformation, her work is rooted in practical, real-world application — not theory.
With deep expertise in instructional design, facilitation, organizational development, and change leadership, Rikka brings both structure and simplicity to complex people challenges. She is especially skilled at creating alignment across diverse stakeholder groups, ensuring teams feel heard while driving toward clear, measurable business outcomes.
Today, Rikka empowers organizations and HR teams to think more strategically, act more intentionally, and build workplaces where people and performance thrive. Her approach consistently delivers what leaders value most: clarity, alignment, and momentum.
Presenting:
Hard Market Leadership
Sunday, May 10th | 3:45PM - 4:45PM
Seth Mattison
Top 50 Keynote Speakers in the World, Future of Work Strategist, Co-Founder & CEO
FutureSight Labs
Seth Mattison is an internationally recognized author, keynote speaker, and leadership strategist who has spent more than two decades studying the future of work, human behavior, and high-performance leadership. As the Founder and CEO of FutureSight Labs, Seth works alongside many of the world’s most recognizable brands—State Farm, C&F, TD SYNNEX, Dell Technologies, TIAA, Daikin, State Farm, and numerous financial and insurance institutions—to help leaders and teams navigate transformation and build future-ready cultures.
Seth is known for bringing a rare blend of warmth, clarity, and strategic insight to every stage. His work sits at the intersection of human performance and organizational transformation, helping leaders unlock capacity, elevate trust, and create environments where people do exceptional work. His signature research explores themes such as regenerative work (how to create work that gives more than it takes), the Human Advantage (how to thrive in an age of AI and acceleration), and future-ready leadership (how to lead growth and execution in moments of complexity).
Raised on a fourth-generation family farm in Minnesota, Seth brings a grounded, human perspective to modern leadership challenges. His stories of stewardship, responsibility, and care—shaped by lessons from the land—resonate deeply with today’s leaders who are being asked to deliver growth while protecting well-being and earning trust in an increasingly complex world.
A sought-after speaker for industry associations, brokerages, and insurance organizations, Seth has been featured by Fast Company, The Wall Street Journal, and Forbes. He is valued for his ability to translate emerging trends into practical tools that help brokers strengthen relationships, activate teams, and lead their clients forward with confidence and conviction.
Presenting:
Future Ready: Leading Growth, Trust, and Client Value in an Age of Disruption
Monday, May 11th | 9:45AM - 10:45AM
Grace Leung
Claims Expert, Vice President
Swiss Re Corporate Solutions
Grace Leung is a Claims Expert & Technical Lead at Swiss Re Corporate Solutions.
Grace completed her undergraduate degree at the University of Toronto in 2001 and received her Juris Doctor degree, cum laude, from the John Marshall Law School, in 2004. Grace has many years of experience as an insurance coverage lawyer and defence litigator in Chicago, Illinois, and Toronto, Ontario, handling Property, CGL, E&O and D&O claims. After leaving private practice in 2019, Grace worked in the Claims department of two other multinational insurance companies.
Grace is currently based in Toronto, working closely with insureds and panel counsel across Canada and the US to defend claims. She is honored to have been invited to speak at many industry events over the years that highlight insurance claim trends and best practices to reduce the risk of claims.
Presenting:
Navigating Broker Risk Management: Practical Lessons from an E&O Case Study
Monday, May 11th | 1:00PM - 2:00PM
Stacey Mills
VP, Commercial Lines, Mid-market
Wawanesa
With more than 25 years of international experience in the insurance industry, Stacey’s career has spanned Canada, the United Kingdom, Dubai, and Oman, bringing a unique global perspective to underwriting and commercial leadership. Throughout this time, she held senior roles at various insurers, consistently driving strong portfolio performance, underwriting discipline, and organizational capability. Her expertise extends across commercial underwriting, portfolio management, risk and quality assurance, and learning & talent development, positioning her to drive both technical excellence and people leadership. Stacey’s career has been defined by a commitment to developing high performing teams, elevating underwriting standards, strengthening broker partnerships, and embedding disciplined, data driven decision making across underwriting operations. Stacey is passionate about building future-ready underwriting talent, transforming operating models, and delivering sustainable, profitable growth in an increasingly complex risk landscape.
As Vice President, Commercial Lines, Mid-Market at Wawanesa, Stacey is building the team, capability, and structure and operating process for the organization’s mid-market business, while setting the strategy for target mid-market segments. She’s defining where Wawanesa wants to grow, and the types of risks to write, while providing underwriting leadership, driving product development and pricing strategies, and developing key broker relationships to drive profitable growth.
Stacey currently resides in Calgary with her family, including two labradoodles.
Presenting:
Commercial Challenges Panel
Tuesday, May 12th | 8:30PM - 9:30PM
Jean Gauvreau
VP, Business Development & Branch Operations
Portage Mutual
Jean began his career in 1995 at ING Western Union in the underwriting department. He worked in several different roles including personal and commercial underwriting and spent two years as a property road adjuster.
In 2001, Jean moved to Pembridge Insurance in a Business Development role in Alberta. He was transferred to Eastern Ontario for 2 years, before returning to Alberta in 2006 to take on the role of Regional Director. In 2018, he joined SGI Canada as Director of Corporate Underwriting, Personal Lines.
Jean joined Portage Mutual in late 2020 as the Regional Branch Manager. In June 2022, Portage restructured its senior leadership team, leading to Jean’s current role. He is responsible for national distribution, branch operations, broker engagement, along with branding and communications strategies.
Presenting:
Commercial Challenges Panel
Tuesday, May 12th | 8:30PM - 9:30PM
David Mulyk
Executive Director, Insurance Policy
Government of Alberta
Dave Mulyk is the Executive Director of Pension and Insurance Policy with the Government of Alberta. He started with Government in September 2001, first as a pension regulator and then later the policy unit. He became the Executive Director of Pension Policy in March 2018 and later assumed responsibility for Insurance Policy in September 2019. He holds a Bachelor of Science in Math and Economics, as well as an MBA, both from the University of Alberta.
Presenting:
Alberta Care-first Panel
Monday, May 11th | 8:30PM - 9:30PM
Chelsa Materi
Chief Growth Officer
Sandbox Mutual Insurance
Chelsa Materi is the Chief Growth Officer at Sandbox Mutual Insurance, a role she assumed in April 2025 after nearly 20 years with the organization. She is responsible for advancing the company’s growth strategy, with a focus on expanding reach, enhancing value for policyholders, and strengthening broker relationships.
She joined Sandbox in 2007 as a commercial and farm underwriter, bringing six years of prior experience as a broker and a well-rounded perspective across both sides of the industry. In 2021, she was appointed Assistant Vice President, Underwriting, where she led product development, streamlined underwriting processes, and helped make the policyholder experience faster, simpler, and more transparent.
Chelsa currently serves on the board of the Insurance Institute of Saskatchewan and holds her FCIP designation, along with a certificate in Business Administration. Outside of work, she enjoys coaching a competitive softball team, traveling, and spending time with her family at the lake.
Presenting:
Commercial Challenges Panel
Tuesday, May 12th | 8:30PM - 9:30PM
Rosa Nelson
VP Sales and Business Development
Intact Insurance
Rosa Nelson is the Vice President of Sales and Business Development for Intact Insurance, Alberta and the Prairies, bringing over 25 years of leadership experience in the insurance industry. She has held a range of senior leadership roles across Marketing & Communications, Claims, and Business Development, demonstrating a deep and dynamic understanding of the sector.
Throughout her career, Rosa has led high-performing, cross-functional teams in strategy and transformation, learning and development, digital innovation, and claims management. She has played a pivotal role in guiding teams through major catastrophes across Western Canada, navigating complex government reforms, and adapting to shifting market cycles in both personal and commercial lines.
As Vice President, Rosa is responsible for driving growth and profitability in collaboration with broker partners across Alberta and the Prairies, shaping the future of Intact Insurance in Western Canada. She is recognized for her strategic vision, ability to foster strong partnerships, and expertise in navigating the evolving insurance landscape.
Presenting:
Commercial Challenges Panel
Tuesday, May 12th | 8:30PM - 9:30PM
Jonathan Weekes
President
BOXX Insurance
Jonathan Weekes is the President, Canada at BOXX Insurance and is a recognized expert in the field of commercial insurance, specializing in professional liability and cyber. With almost 20 years of insurance experience, he brings a wealth of experience in the cyber insurance and technology sectors.
Under Jonathan’s leadership, he aims to accelerate BOXX’s continued growth in Canada by strengthening its position as the homegrown leader of all-in-one cyber insurance products and protection services amongst brokers, MGAs and affinities. Prior to joining BOXX, Jonathan was SVP, Cyber Practice Leader at HUB and previously held positions at Aon, AIG and progressive leadership roles at Marsh.
Jonathan is Certified in Risk and Information Systems Control by ISACA, a testament to his commitment to staying at the forefront of insurance and cyber industry standards. He also regularly appears in reputable trade and business publications for his expertise, including The Financial Post, Canadian Underwriter, Insurance Business and more.
Presenting:
Cyber Risk
Sunday, May 10th | 12:00PM - 1:00PM
Nav Dhillon
CEO
Aviva
Nav Dhillon was appointed CEO of Aviva Canada in August 2025.
Nav joined the company in December 2022 as Chief Financial Officer, where he led corporate strategy, investor relations, financial reporting, treasury, and performance management. Nav also served as the interim Chief Claims Officer from August 2024 to June 2025.
Before joining Aviva, Nav held senior leadership positions at RSA Canada Group and Intact Financial Corporation and played a key role in building EY’s insurance advisory practice.
In 2025, Nav was named one of Report on Business’ Best Executives – an annual award that recognizes exceptional leaders across Canadian businesses for their impact, vision and leadership excellence.
Nav is a Chartered Professional Accountant (CPA) and has completed an executive program at the Ivey Business School at Western University. He currently serves as a director on the Insurance Bureau of Canada Board.
Presenting:
Carrier CEO Panel
Monday, May 11th | 11:00AM - 12:00PM
Louis Gagnon
CEO
Intact
In June 2021, Mr. Gagnon was appointed Chief Executive Officer of Intact Financial Corporation’s Canadian operations. In this role, Mr. Gagnon is responsible for all Canadian-based business entities (Intact Insurance, belairdirect, Anthony Insurance, BrokerLink, Johnson Insurance), in addition to overseeing Personal Lines, Commercial Lines, Marketing and Communication functions. Mr. Gagnon was President of Intact's Canadian operations from January 2018 until his CEO appointment.
From 2013 to 2017, Mr. Gagnon was President, Service & Distribution, where he oversaw the development and expansion of belairdirect, BrokerLink, international initiatives and ventures as well as Intact’s Claims operations. Prior to that, Mr. Gagnon served as President and Chief Operating Officer from 2011 to 2013 and President of Intact Insurance from 2008 to 2011. He joined Intact Insurance as Senior Vice-President Quebec division in January 2007. Mr. Gagnon started his career in the banking industry before becoming an insurance broker in 1992. Prior to joining Intact (ING), he headed a successful brokerage with offices in Quebec and Ontario and was active within the provincial and national brokers associations. Mr. Gagnon is past President of the Regroupement des Cabinets de Courtage du Quebec (RCCAQ) and Director of the Insurance Brokers Association of Canada (IBAC).
Mr. Gagnon earned a BA in Economic Science from the Université de Montréal and an MBA from the University of Ottawa.
Presenting:
Carrier CEO Panel
Monday, May 11th | 11:00AM - 12:00PM
Evan Johnston
President & CEO
Wawanesa
Evan started his career as a corporate lawyer practicing at a boutique firm in Vancouver. He left after having completed his Chartered Financial Analyst designation and two summers at the United Nations in New York City to join the Securitization practice in London, England with Clifford Chance.
Evan left London in 2008 and returned to Canada to join the Securities practice at Blakes in Calgary where he was involved in numerous public and private financings, M&A deals and general commercial transactions. He then joined The Forzani Group, a national retailer of sporting goods, to act as its VP, General Counsel. In his role, he led the sale of the company to Canadian Tire in 2011. After the sale, he became the VP, General Counsel at Stuart Olson, a national commercial and industrial construction company based in Calgary, until joining Wawanesa in 2016.
Evan holds a Bachelor of Commerce (Hons.), an LLB, a CFA and an MBA from the Ivey School of Business at the University of Western Ontario. He is also a Fellow with the Life Management Institute and has completed his Chartered Insurance Professional designation. He is a Board Member of the Insurance Bureau of Canada (IBC), and ICMIF (International Cooperative and Mutual Federation). He is the former Chair of The Board of the Canada Games Council, was the Co-Chair of the Major Corporations Division of the 2022, 2023 and 2024 Winnipeg United Way Campaign cabinets.
Evan was awarded the King Charles III Coronation Medal in June 2025 and the Transition to Business Award from the Canadian Corporate Counsel Association (CCCA) in October 2025.
Presenting:
Carrier CEO Panel
Monday, May 11th | 11:00AM - 12:00PM
Pete Tessier
President
Taycon Risk & CAMGA
Presenting:
Carrier CEO Panel
Monday, May 11th | 11:00AM - 12:00PM
We'll wrap things up on Wednesday morning with a cheerful Breakfast from 8:30-10:00am before you head out for the day!

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