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1 General, and Adjusters

Examine the factors that insurance companies assess when evaluating a brokerage for a business relationship.

• Financial information
• Type and mix of business
• Other insurers represented
• Loss experience
• Human resources
• Business plan
• Errors and omissions claims record

1 General, and Adjusters

Examine the how the relationships of brokers and brokerages underlie the primary focus of the brokerage, which is to attract, retain, and enhance client relationships.

• The foundation and legal basis of brokerages
• Legal aspects
• Authority of insurance agencies and brokerages
• Ratification
• Sub-brokers

1 General, and Adjusters

Improving and keeping communications healthy between the brokerage and the insurer can help to avoid misunderstandings that may result in a complete breakdown of the business relationship between them.

• Informal communication channels
• Formal communication channels
• Special programs

1 General, and Adjusters

Knowledge of brokerage agreements can help smooth relations between brokerages and the insurers they represent.

• The major sections of the typical brokerage agreement
• The basics of profit-sharing agreements

3 General, and Adjusters

• The Canadian legal system in relation to commercial or business liability exposures
• An in-depth look at the basics of tort and contractual law, including the concept of negligence and how damages are awarded
• Various types of liability exposures and the duties owed to various parties under the law

2 General, and Adjusters

• Sections II to V of the Commercial General Liability Policy (IBC 2100) form
• Who is an Insured
• The limits of insurance
• Policy conditions
• Essential definitions

2 General, and Adjusters

Learn the two common ways of measuring the financial results of your brokerage:

• How Excess and Umbrella Liability Policies can provide greater coverage than the standard Personal and Commercial General Liability (CGL) policies
• The generalities of excess liability and umbrella liability
• Detailed look at the Umbrella Liability Policy and how it works
• Brief look at the Wrap-up Liability Policy

1 General, and Adjusters

Miscellaneous Policy Forms of the Commercial General Liability Policy (IBC 2100) form.

2 General, and Adjusters

• The basic concepts of commercial property insurance
• Definition of commercial property
• Determining insurance values

4 General, and Adjusters

• Basic concepts of commercial property insurance
• Commercial property policies
• Common policy clauses
• Statutory conditions
• Additional conditions

1 General, and Adjusters

• Commercial property insurance forms
• Basic insurance coverage options
• Essentials of the declarations page
• Basic Fire Policy

1 General, and Adjusters

• Extensions of commercial property coverage
• Commercial package policies

3 General, and Adjusters

The more advanced, commonly used commercial property forms for Commercial Building, Equipment, and Stock (broad forms).

1 General, and Adjusters

The intricacies of the more advanced, commonly used forms, including Fire and Extended Coverage, Commercial Building, Equipment and Stock (Named Perils forms).

1 General, and Adjusters

• Several exclusions to commercial property coverages related to property and perils
• Insuring off-premises exposures and miscellaneous endorsement forms

4 General, and Adjusters

Develop a sound working knowledge of the several exclusions to commercial property coverages relate to property and perils.

• The exclusions and how to deal with them via appropriate endorsements, riders, or policy forms
• Broadening on-premises coverages

2 General, and Adjusters

Intricacies of the miscellaneous forms available for bailees and inland transport specialized risks.

2 General, and Adjusters

Miscellaneous forms for specialized contractor's insurance and specialized dealer's policies.

3 General, and Adjusters

• The important roles that insurance brokers and underwriters play in the underwriting process
• The physical and moral hazards of a risk that can and should be evaluated
• The development of additional underwriting information

3 General, and Adjusters

Most businesses depend on automobile transport, so potential exposures to financial loss arising from automobiles must not be overlooked by the broker.

• Exposures to loss arising from owned automobiles, non-owned automobiles, and garage risks
• Standard forms that provide coverages for these exposures

6 General, and Adjusters

With its intricate wordings and mathematical calculations to determine limits of insurance, business interruption insurance can be difficult to understand. Examine this important coverage in straight-forward terms to develop your confidence in handling it for your clients.

• Common characteristics of all business interruption coverage forms
• How to determine the need, type, and amount of coverage
• Coverages, limitations, and exclusions of the major and miscellaneous forms

6 General, and Adjusters

Criminal acts constitute a major cause of commercial property loss.

• The impact of property crime in Canada
• What physical measures can be implemented to safeguard against loss
• Insurance forms available to cover business operations for crime
• The Commercial Crime Insurance Policy and its general conditions
• Common Crime Insurance Riders
• The Comprehensive Dishonesty, Disappearance, and Destruction (3-D) Policy among other coverages

3 General, and Adjusters

Aviation insurance is similar in many ways to Marine insurance, although they are distinct areas of commercial-lines insurance.

• Insurance coverage for cargo carried on ocean-going vessels
• Standard coverages for aircraft hull, aircraft liability, and air cargo
• Typical exposures and exclusions related to these classes of insurance

3 General, and Adjusters

Risk Management is the process of making and carrying out decisions that will minimize the adverse effects of accidental losses upon an organization. Insurance is just one of many tools considered when managing an organization's exposures to loss.

• Essential steps for developing a sound risk-management program
• Identifying and analyzing loss exposures
• Alternative risk-management techniques
• Selecting and implementing risk-management techniques
• Monitoring results

3 General, and Adjusters

The concept of surety is thousands of years old and its basic function is to eliminate risk to the person to whom a promise of performance is made. This course focuses on the the concepts of personal and corporate suretyship, bonding qualifications, characteristics of surety bonds, and provides a detailed analysis of the various types of surety bonds, including contract bonds, license and permit bonds, judicial bonds, and miscellaneous bonds.

1 General, and Adjusters

Learn the two common ways of measuring the financial results of your brokerage:

• Tests of financial condition
• Tests of efficiency

1 General, Adjusters, Accident & Sickness, and Life

Learn the three components of the financial management cycle that are integral to effective management of the brokerage`s assets, liabilities, capital structure, income, and expenses.

3 General, Adjusters, Accident & Sickness, and Life

Examine the process of identifying and selecting the employees best qualified to achieve the strategic plan.

2 General, Adjusters, Accident & Sickness, and Life

Income and expenses are the critical elements of financial management for insurance brokerages.

1 General, Adjusters, and Life

Maximizing income is a desirable goal for every business, including insurance brokerages.

• Ways to minimize taxable profits while increasing personal income.

2 General, Adjusters, Accident & Sickness, and Life

Help employees excel at what they do for the mutual benefit of the employees themselves and the brokerage overall.

• Guiding the activities of employees
• Creating a productive environment

2 General, and Adjusters

• The three legal forms of business organizations
• Operating affiliations
• Factors to be considered before joining an operating affiliation

1 General, and Adjusters

Learn the two common ways of measuring the financial results of your brokerage:

• Determining what is being accomplished
• Evaluating results
• Taking steps to perpetuate positive results
• Correcting undesirable deviations from standards

1 General, and Adjusters

Learn the two common ways of measuring the financial results of your brokerage:

• Dividing a brokerage's activities into manageable units via the effective creation of an organizational structure
• Defining employee relationships
• Establishing position descriptions

2 General, and Adjusters

Planning is key to a brokerage's success and profitability.

• Being prepared to deal with the intensity and diversity of a burgeoning economy
• Dealing with new competition from organizations that were not present in the industry until recently

3 General, Adjusters, Accident & Sickness, and Life

Technology development has completely transformed the way in which information is recorded and transmitted between the parties involved in insurance transactions.

• Integrating an information and communications technology plan into the brokerage's strategic plan
• Strategies, objectives, and goals of the technology plan

2 General, and Adjusters

Examine the common ways to determine the financial value of an insurance brokerage.

2 General, Adjuster, Accident & Sickness, and Life

Examine the relationship between an insurance brokerage and its clients, including how to build close relationships with clients to ensure business success.

2 General, Adjuster, Accident & Sickness, and Life

Client segmentation is the process of categorizing client groups based on their individual characteristics for improved marketing and client servicing. Learn what is involved in this process.

• Client segment categorization
• Selecting target markets
• Targeting clients within a segment
• Target market strategies

2 General, and Adjuster

To enhance and solidify the brokerage's and the insurance industry's image, brokerages need to understand why many consumers feel the way they do about insurance. Examine the nature of the insurance product, how it is purchased, and how brokerage should apply the marketing mix to it.

1 General, Adjuster, Accident & Sickness, and Life

• A basic introduction to marketing
• A modern definition of brokerage marketing
• The evolution of marketing

2 General, Adjuster, Accident & Sickness, and Life

Client segmentation is the process of categorizing client groups based on their individual characteristics for improved marketing and client servicing. Learn what is involved in this process.

• Client segment categorization
• Selecting target markets
• Targeting clients within a segment
• Target market strategies

2 General, and Adjuster

Before selecting an insurance company, the brokerage must determine whether an insurer's products, features, benefits, compensation, and methods of doing business are compatible with its own way of doing business. Examine key factors.

• Marketing philosophy and practices
• Claims services
• Policyholder services
• Financial stability
• Underwriting procedures
• The number of insurance companies the brokerage wants to represent

2 General, Adjuster, Accident & Sickness, and Life

• The seven steps of the modern consultative selling process
• The buying process
• Issues related to the broker as the product

3 General, and Adjusters

For new brokers, or those wanting a refresher. Gain the information and skills needed to understand the claims process:

• Insurer, adjuster, and broker roles
• Methods of reporting a claim
• Claims counseling and advocacy
• Impact of making a claim
• Claims follow-up process
• Consumer complaint options

3 General, and Adjusters

• Errors and Omissions claims statistics
• Insurance broker duties
• Exposure identification
• Policy application
• Binding coverage
• Policies and renewals
• Cancellations
• Claims handling
• Communications
• Documentation

1 General, and Adjusters

• Brief examination of the history of property insurance
• Some of the government regulations and legal requirements applicable to the basic fire policy

3 General, and Adjuster

• The four coverages normally included in a farm policy
• Dwelling building and personal property
• Major outbuildings and contents
• Machinery and equipment
• General liability
• Other topics, including how these coverages differ from those found in a habitational policy

3 General, and Adjuster

• In-depth look at Section I of a habitational policy, including the definitions and the coverages provided
• The three most common homeowners forms
• Insured perils and the exclusions for each form

6 General

• Designed for new brokers, or those new to personal lines
• Assess and analyze personal lines property risks
• Prepare quotations
• Complete personal lines property application forms

2 General, and Adjuster

• Key Condominium Package coverage features
• Bare land and leasehold condominiums
• Insuring rented condominiums
• Life leases, and more

3 General, and Adjuster

• Non-homeowners habitational forms
• Mobile home, tenants, condominium, and other types of habitational policies
• Endorsements to avoid coverage gaps for property that cannot be insured under a typical policy

3 General, and Adjuster

• An in-depth look at the compulsory coverages
• Definitions, exclusions, and general provisions
• Additional endorsements for proper insurance coverage

3 General, and Adjuster

• Policy wording of Section II, Liability Coverages
• Brief overview of the Canadian Legal System
• Tort
• In-depth examination of personal coverages available under the liability section

3 General, Adjusters, and Accident & Sickness

• Limitations of Provincial Medical Plans for Canadian travelers
• Major sections in a typical Travel Insurance policy, including the Insuring Agreement, Term of Insurance, Definitions, Policy Coverage and Limitations, and Additional Exclusions and Limitations