Vubiz

0.5 General, Adjuster, A&S and Life

This course describes the safety and health protocols, policies and procedures that employees need to understand and follow to ensure that they stay safe when they return to work during the COVID-19 pandemic.

0.75 General, Adjuster, A&S and Life

If you are a professional with goals for career advancement within an organization, acquiring Business Etiquette skills is not an option. In today's complex world, interdependency is a fact of life, and the key to interacting successfully with others is etiquette. Business Etiquette improves your chances of advancement and benefits your organization. This online course will introduce Business Etiquette principles and practices, and show you how they can be applied in typical business situations to put yourself and others at ease.

2 General, Adjuster, A&S and Life

Change Management is a two-part series designed to help organizations manage change in an efficient and effective manner while helping employees prepare and cope with planned changes.

0.75 General, Adjuster, A&S and Life

This course presents tactful, effective strategies for communicating bad or unwelcome news to others. You will learn strategies for presenting negative messages both inside and outside an organization. You will learn skills specifically designed for the delicate job of delivering bad news. This includes considering legal matters and recognizing cultural differences.

0.75 General, Adjuster, A&S and Life

This course presents techniques in the art of persuading others. It shows you how to use the 3 x 3 Writing Plan to organize and compose messages. It also presents a toolbox of new techniques for writing persuasive internal messages, sales messages, news releases, claims and adjustments, and action requests.

0.5 General, Adjuster, A&S and Life

In today's workplace, it's not enough just to manage. Organizations are looking for leaders. Becoming an effective leader takes insight into the things that motivate employees to give their best. It also takes skill in handling the challenges of interpersonal conflict and negativity. It takes coaching skills too. An effective leader knows how to mentor employees as they take on new projects and strive to grow professionally. In this module you'll have an opportunity to explore these essential leadership skills.

1 General, Adjuster, A&S and Life

Gain a deeper understanding of the impact you are having as a leader, understand what influences your behavior and learn how to drive greater performance in your organization with this dynamic new program.

0.75 General, Adjuster, A&S and Life

This course offers everything the business communicator needs to improve public speaking and oral presentation skills. The course contains information on visual aids, verbal signposts, and planning and organizing material. Your self-confidence will increase as you master your material and learn effective, successful public speaking methods. You will learn about the entire oral presentation process, including how to plan, organize and deliver a presentation.

0.75 General, Adjuster, A&S and Life

This online course lays the foundation for an understanding of business risk. It examines the topic of risk, places it in an historical context, views it from the perspective of business, and takes a long, hard look at how corporate-wide risk management is faring today, and what can be done to improve it.

0.5 General, Adjuster, A&S and Life

In times of crisis, employees are sometimes required to work from home. The transition from the traditional workplace to a remote environment is not easy. This course explores the challenges of managing a remote workforce and outlines strategies that managers can use to keep their teams engaged and productive.

0.75 General, Adjuster, A&S and Life

Employees at all levels are involved in group decisions and problem solving more than ever before. This course teaches the skills needed to lead and participate in meetings effectively and efficiently. Companies that fail to train employees in these skills can find meetings frustrating and time consuming.

0.75 General, Adjuster, A&S and Life

This course gives you the opportunity to learn how to solve some of your most important business problems using a logical method and supporting techniques. It also introduces the five-step process for solving problems.

0.5 General, A&S and Life

In this course we will discuss social media and the role of social media marketing. We will identify commonly-used social media platforms and discuss how to develop an effective social media marketing plan.

0.75 General, Adjuster, A&S and Life

A supervisor is a critical player in an organization's success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments, and methods for organizing and managing the workflow.

1 General, Adjuster, A&S and Life

You can lower stress, reduce waste, improve balance, enhance productivity, and make time for all the things you should be doing at work and in your personal life. The secret is time management. This course is designed for employees who want to use their time more effectively to become more productive. Tools and techniques will help you change the way you do things. You'll learn how to get more done without adding more stress to your life, and have time to do all the things you need to do.

0.5 General, Adjuster, A&S and Life

COVID-19 is changing the way we live and work. Suddenly, many of us are working from home and trying to do it effectively amid the chaos of self-isolation, quarantines, school closures, and around-the-clock news. This course outlines ideas for working from home effectively during this challenging time.

0.5 General, Adjuster, A&S and Life

The purpose of Canada's anti-spam law is to promote the efficiency and adaptability of the Canadian economy by regulating commercial conduct that discourages the use of electronic means to carry out commercial activities. This module will provide you with an overview of Canada's anti-spam law and show you how to develop an anti spam compliance program at your organization.

0.75 General, Adjuster, A&S and Life

Business ethics is a serious subject for executives, managers and employees. All employees are expected to make good decisions everyday based on the organization's values and contemporary standards in business ethics. If they do not, the cost to their organization impacts both their financials and their reputation. This e-learning module focuses on the importance of recognizing an ethical dilemma and then acting accordingly. It will help you make ethical decisions in your daily work life.

0.5 General, Adjuster, A&S and Life

As an employee, you are in a position of trust and it is your duty to act in the company's best interests. Private and personal interests that could interfere with your objectivity are a matter of legitimate concern to those who rely on you—clients, customers, colleagues, and the company. This course sets out and explains conflict of interest situations — what they are and how to avoid them. The objective is to help you deal with similar situations that you encounter in your job.

0.5 General, Adjuster, A&S and Life

This course is designed to inform employers, managers, supervisors and employees of their legal obligations and their roles in ensuring a respectful workplace that is free from discrimination, harassment and violence. We'll define these behaviours, discuss employers’ and employees’ legal obligations; and outline the responsibilities of employers and employees to promote a safe and respectful workplace.

0.75 General, Adjuster, A&S and Life

The Managing Workplace Stress module provides an overview of stress as experienced by employees. Topics covered in this module include: facts about stress, job stress, typical sources of workplace stress, dealing with burnout and prevention strategies, managing unavoidable stress, avoiding unnecessary stress, how to create a healthier workplace, and more!

0.5 General, Adjuster, A&S and Life

Personal data is collected and stored continuously, making privacy a major concern. Being able to protect the privacy of its employees, clients, contractors, and contracts protects the reputation of its organization. It is important to recognize that while data can be stored physically and digitally, human beings oversee any data protection initiative. Therefore, it is important for employees in such positions to know which requirements and standards to comply to and how. Accountability in this matter helps preserve the reputation of their companies in the market.

1 General, Adjuster, A&S and Life

Unconscious bias (or implicit bias) refers to unsupported social judgements or prejudice in favor or against a person or group of people. Since these happen without reasonable justification, they can prevent one’s judgment from being balanced. This course will explain unconscious bias, the impact it has on the workplace, and the steps you can take to manage it and encourage diversity and inclusivity.

0.5 General, Adjuster, A&S and Life

This course outlines techniques to communicate effectively when speaking with someone whose first language is not English. “Communicating through Accents” addresses the skill of listening through accents and speech that is difficult to understand. This is an invaluable skill in our modern multicultural business environment and is a skill that can be developed through practice and effort.

11 General, Adjuster, A&S and Life

In this brand new series, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations. The eleven module series includes: Communicating Proactively, Communication Basics, Creating Valuable Customer Relationships, Creating Winning First Impressions, Customer Loyalty, Developing Strong Customer Relationships, Handling Difficult Customers, Practice Active Listening, Telephone Techniques, Work Process Basics and Writing Effective E-mails.

0.5 General, Adjuster, A&S and Life

This course will provide employees and managers with a basic understanding of and tools for building customer loyalty. It covers basic principles and approaches to dealing with customers and creating loyal, repeat customers.

5 General, Adjuster, A&S and Life

Customers appreciate exceptional service. And that's where you come in. By demonstrating through quality service your attitude of commitment and caring, you help customers feel satisfied and successful. And when they feel that way, they become loyal customers. This five-part series will sharpen your awareness of the needs of customers and help you realize how important your contribution is to the success of the entire organization.

0.5 General, Adjuster, A&S and Life

Quality customer service has become the watchword of business – and with good reason. When clients and customers feel well-served, they keep coming back and that's the basis of continued success for any business. It's the people within an organization and the attitude they bring to serving customers that puts the quality into customer service. That's why understanding customer needs and the importance of a strong service team is so important to providing good service.

0.75 General, Adjuster, A&S and Life

This course will help you to identify your customers and to become familiar with ways to provide extraordinary customer service. You will explore methods to create a customer-friendly workplace as well as to select approaches that can be used in handling difficult people and situations.

0.5 General, Adjuster, A&S and Life

Effective listening is absolutely essential for the effective communication. In this course, you will learn a variety of listening responses to show the customer that you hear what they are saying and active listening techniques to demonstrate the customer that you understand what they are saying.

0.75 General, Adjuster, A&S and Life

In this course, we will review techniques for establishing control at the outset, behaviors that communicate a lack of confidence and how to achieve a feeling of confidence.

0.5 General, A&S and Life

In this module, we'll look at ways to ensure that your sales call gets off to a good start. We'll look at techniques for establishing rapport, examine different behavior styles, and show you how to apply your understanding of behavior styles to your interactions with prospects. Planning resources, including forms and checklists, allow you to apply what you learn to your own sales prospects. Establishing Rapport is the third of eight modules in the online Systematic Selling Program.

0.5 General, A&S and Life

We'll show you how to recognize buying signs and danger signals, and give you approaches to obtaining commitment based on the prospect's behavior style. The eighth step in the Systematic Selling Process is following up. Many sales people ignore this critical step. We'll tell you why following up is so important, suggest strategies for following up whether the sale is won or lost, and give you tips for dealing with buyer's blues. Planning resources, including forms and checklists, allow you to apply what you learn to your own sales prospects. Gaining Commitment and Following Up is the seventh of eight modules in the online Systematic Selling Program.

0.5 General, A&S and Life

In this module you will learn effective strategies for contacting a prospect by making a cold call, corresponding by letter or e-mail, and using the telephone. Planning resources, including forms and checklists, allow you to apply what you learn to your own sales prospects. Getting the Appointment is the first of eight modules in the online Systematic Selling Program.

0.75 General, Adjuster, A&S and Life

Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool.

4 General, Adjuster, A&S and Life

The success of a business depends on how well it markets its products and services. This four-module Marketing program will outline the basics of marketing, explore the creation of marketing opportunities, discover what makes a great marketing mix, and highlight the importance of providing excellence through customer service.

4 General, A&S and Life

New business development is critical for the ongoing success of any business. Contacting prospective new customers ('prospects') on the phone is one of the most powerful ways to maintain this new business stream. New business development in the form of 'cold calling' prospects is a unique form of telephone sales, requiring and approach and a skill set that are different than typical 'selling' skills. This program examines these areas of difference and guides learners through the creation of a roadmap to successful new customer generation.

0.5 General, Adjuster, A&S and Life

Customers expect to be able to access customer service and support in a variety of ways. This means customer service and support agents need to be comfortable interacting with customers on live chat, with text messages, and over email.

0.5 General, A&S and Life

Planning and preparing for a call, involves research—researching the client company and the ‘prospect’ or the person you plan on pitching to. There are multiple sources that can help you do the research you need, and in turn, plan effectively for your call. Additionally, it is also important to be able to organize the data you gather by using forms and checklists, so that when the time comes, you know exactly where to look for what you need. This course will demonstrate these skills through an example and equip you to implement them at your workplace.

0.5 General, Adjuster, A&S and Life

In this course, you will learn how to handle the challenging situation when you have to say "no" to customers or may have to give an answer the customers may not want to hear.

0.5 General, Adjuster, A&S and Life

Questioning is a critical component of listening. Effective questioning ensures you receive the information you need and that you have understood what was said. This module will help you develop your questioning skills.

0.5 General, Adjuster, A&S and Life

In this course, we will review techniques for successfully regaining control if for some reason control of the call is lost.

0.5 General, A&S and Life

Many potentially effective sales people are unable to complete the only element of a sale that results in income --- closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it happens.

1 General, A&S and Life

Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential payoff.

8 General, A&S and Life

Learn professional selling techniques and develop your own strategies for applying them to your market. This complete 8 module program will give you a highly effective process for planning, conducting and reviewing your critical selling activities. With interactive exercises, planning forms and checklists.

0.75 General and Life

This module presents information about the fundamentals of reading and understanding financial statements. It shows how various work activities can and do affect the financial health of an organization, and introduces concepts, examples and knowledge that non-financially oriented decision makers should know.

0.5 General

A workplace inspection is a planned critical examination of a workplace or a specific area within a workplace. The purpose of regularly scheduled workplace inspections is to prevent incidents by identifying hazards and recommending corrective actions. In this course, you will learn how to plan and conduct efficient workplace inspections.

0.75 General & Adjuster

Safety rules must be observed by all contractors. The safety rules, standards and company policies must be followed by all contractors. This module provides clear definitions, and outlines roles and responsibilities concerning all contractor activities.

0.5 General, Adjuster, A&S and Life

During the COVID-19 pandemic, businesses are dealing with a patchwork of mask-wearing policies. For a variety of reasons, some customers refuse to wear masks. This can be a nightmare for public-facing workers! This course will show you how to calm angry customers who don’t want to wear masks and address their complaints while keeping your cool.

0.5 General & Adjuster

An electrical hazard is one in which the possibility of being injured due to contact with an electrical source is high. Hazards such as unstable scaffolds and unprotected floor openings are easily recognized. However, most people do not recognize electrical hazards and therefore they do not appreciate the dangers associated with these hazards.

0.75 General & Adjuster

One out of every four full time worker is harassed, threatened, or attacked on the job each year. That is a shocking statistic, yet most companies do not have a written policy on workplace violence, have not taken preventative measures, and probably do not understand the causes or warning signs of such behavior. While you hope a violent situation never occurs in your company, this course will help prepare you and your company to effectively manage violent situations should they occur.

2.25 General & Adjuster

The Safe Driving course is designed to assist drivers of all ages to understand many of the factors which can help ensure a safe driving experience in most circumstances. In this four-part program, you will learn key information that, as a driver, you must know and follow to keep yourself, family members, co-workers, and the public safe.

0.25 General & Adjuster

In this course we will review guidelines for avoiding slip, trip and fall accidents. We will talk about what employers and employees can do to reduce the risk of accidents and look at how good housekeeping practices contribute to workplace safety.

0.5 General

A workplace inspection is a planned critical examination of a workplace or a specific area within a workplace. The purpose of regularly scheduled workplace inspections is to prevent incidents by identifying hazards and recommending corrective actions. In this course, you will learn how to plan and conduct efficient workplace inspections.

0.75 General, Adjuster, A&S and Life

When created, new ideas themselves have very little value and, unless handled carefully, can prove to be very costly. In this course, we will take you through the fundamentals of how to prevent this from occurring. We will show you how creativity and innovation can be made to work. As you move through the various sections, you will begin to see how an overall framework, processes, methods and techniques can make creativity and innovation a valuable asset, not only in the workplace but for the organization.

0.75 General, A&S and Life

This course provides ideas and exercises designed to help you formulate clear ideas about creating Brand You and about managing your career. It will help you focus on what you like about your current position, what you would like in your next position, and what actions you need to take to gain control over your career. You will assess your strengths and devise a plan to work on your weaknesses.

0.75 General, Adjuster, A&S and Life

Resumes are invaluable tools in the job search process. One extremely important purpose lies in the preparation process itself. You learn about yourself, your accomplishments and your goals. You also learn how to package and present yourself to fit the employer's needs.

1 General, Adjuster, A&S and Life

Diversity and Inclusion in the Workplace serves as a foundational layer for team members and management to examine the ways in which identity affects workplace dynamics and productivity. Through the use of evidence-based tools and techniques, participants will uncover the value of facilitating an inclusive work environment.

1 General, Adjuster, A&S and Life

This course was designed to help new supervisors address with confidence the challenges of managing their former co-workers. The course presents three key strategies for making the transition from peer to supervisor, stresses the importance of effective communication, and explores three management responsibilities, ie. delegating, coaching and discipline, that may be especially demanding for new supervisors in their new role.

0.5 General, Adjuster, A&S and Life

Burnout. Exhaustion. Fatigue. Apathy. It doesn't matter what word you use. You just can't seem to get the energy to perform at your 'normal' level. Find out how you can recognize and avoid burnout so you can achieve a balance and stay on track!

0.5 General, Adjuster, A&S and Life

Burnout. Exhaustion. Fatigue. Apathy. It doesn't matter what word you use. You just can't seem to get the energy to perform at your 'normal' level. Find out how you can recognize and avoid burnout so you can achieve a balance and stay on track!

0.75 General, Adjuster, A&S and Life

Productivity is the key to career success. In challenging and competitive times, companies look to their employees to accomplish needed tasks and assure the organization's viability. If companies downsize, the jobs of the most productive employees are secure. When companies decide to promote employees, those with a track record for accomplishing the important work of the organization are often considered for advancement. This course teaches time and task management skills that will make you more valuable to your company and more productive in your personal life.

0.5 General, Adjuster, A&S and Life

The COVID-19 pandemic is a period of extreme uncertainty. In times like these, people have heightened levels of anxiety. They have so many questions to which there are no definite answers. This course examines the causes and symptoms of anxiety. It also explores strategies that can be used to manage and alleviate anxiety.

0.5 General, Adjuster, A&S and Life

In Healthy Workplace Culture, we explored the characteristics of workplace culture, and the importance of healthy workplace culture. In this module, we will look at the ways in which leaders drive culture, and how you as the manager can improve the health of your workplace culture.

1 General, Adjuster, A&S and Life

This course explores generations in the workplace, how generations connect, practical strategies to promote generational leadership, how to build community across generations in the workplace, generational differences, similarities, and how to leverage differences as strengths.

0.75 General, A&S and Life

An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this essential communication skill.

0.75 General, Adjuster, A&S and Life

This course identifies the potential benefits and pitfalls in managing a virtual workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for assuring alignment and consistency, and suggestions for preserving important working relationships without the traditional work structure.

3 General, Adjuster, A&S and Life

Developing your succession plan is a process that requires you to make many decisions, some of them complex. The earlier you start this process, the more successful it will be. The three modules in this program will help you think about your exit strategy; initiate the process of valuing your business; and discover how to get the most for your business when the time comes.

0.5 General, Adjuster, A&S and Life

This module looks at workplace relationships from the employee's perspective. We'll examine how to understand a manager's style in order to build and maintain a positive relationship with this individual. We'll also look the relationships between co-workers. Recognizing our differences as well as our strengths can go a long way to building an effective team and a sense of shared achievement.

5.25 General, A&S and Life

In this six-part course, we will define negotiation and look at the four stages of a typical negotiation. We will describe a structured approach to strategic planning and look at some of the tactical aspects of negotiation. Lastly, we will help you to explore and refine your personal style of negotiation, while taking into account the wide range of tactics and ploys that can be utilized.