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Education & Events

2024 IBAA Annual General Meeting

April 10, 2024

9:00 am - 11:00 am

Attendance of this event will not award CE certificates

Location: Online via Zoom

Join us on April 10th from 9:00 to 11:00 am via webinar as we vote on the new board, amend the bylaws, and reflect on the past year. Click the button below to register. See below for the full IBAA 2024 AGM Agenda.

Matters for the agenda or resolutions should be sent to Chief Executive Officer Jhnel Weller-Hannaway on or before the start of the AGM by email (jwellerhannaway@ibaa.ca), or by post (IBAA, 103, 9830 42 Avenue, Edmonton, T6E 5V5). New items cannot be added during the AGM.

Since the number of nominations meets the number of positions open on the board of directors this year, the candidates will be elected by acclamation during the AGM; however, a vote will be necessary to determine who occupies the one-year vacancy. View the candidate bios below.

Bylaw Changes:

As an item of business during the meeting, the IBAA Board of Directors will put forward a motion to make a series of amendments to the IBAA Bylaws. Click here to view the Special Resolution that itemizes the changes. If you would like to access our current bylaws, please visit the resources section of the IBAA member portal.

If you have any questions, please contact Jhnel Weller-Hannaway at 1-800-318-0197.

AGM Agenda:

  1. Welcome
  2. Establish Quorum
  3. Introductions
  4. Appointment of Chairperson
  5. Approval of Agenda
  6. Notice of Meeting
  7. Resolution in Memory
  8. Review of 2023 AGM Minutes
  9. Approval of Consent Agenda:
    • Governance Committee Report
    • President’s Report
    • Chief Executive Officer (CEO) Report
    • BIP Report
    • Professional Development Report
    • Member Engagement & Marketing Report
    • PYIB Report
    • Facility Association Report
    • Candidate Bios
    • Year-to-Date Review 2023-2024 – included in the Annual Financial Report
  10. Election of Executive and Board Members
    • Candidate for President Elect (will assume the position of President for 2025–2026 term):
      • Karim Mouait (elected by acclamation)
    • Candidate for Vice President (one-year term): Crystal Lanz (elected by acclamation)
    • Candidates for four (4) Directors (2 year terms) and one Director (1 year term)  on the Board of Directors:
      • Nicole Boyer
      • Sandra Couturier
      • Lex Engel
      • Kevin Lea
      • Lori MacDonald
  11. Presentation to Outgoing President
  12. Outgoing President's Remarks
  13. Acknowledgement of Outgoing Board Members
  14. Presentation to Chair of the Board
  15. Presentation to New President
  16. New President’s Remarks
  17. Financial Reports:
    • Audited Financial Statements 2022-23
    • Proposed Budget 2024-25
  18. Appointment of Auditors
  19. Old Business
  20. New Business – Bylaw Amendments
  21. Resolutions and Motions
  22. Meeting Adjournment

IBAA AGM 2024 Candidate Bios - VP Position

Crystal Lanz

Crystal has over 20 years of experience in the insurance industry. Crystal received her CAIB designation in 2007, is currently working towards the completion of her CIP, and has worked in a number of roles throughout her insurance career. Crystal started off her career in 2003 as a broker, to a farm underwriter, Executive Business Development Manager, and currently as the managing partner for Lakestone Insurance where she opened the branch in 2015. Lakestone Insurance is part of the Lakeview Group of Companies, offering insurance expertise and solutions across Western Canada.

A natural born leader, Crystal has a diploma in Executive Leadership and Management which she obtained while attending Thompson River University. She applies her knowledge to lead and empower her employees and fellow colleagues.  Crystal fosters a positive work environment, characterised by respect, support and trust.  She embraces individual learning, and is always willing to share her skills and knowledge. Crystal’s ability to develop strong relationships, her extensive knowledge of insurance products and the insurance industry in general makes her an incredible leader. She believes in her team and shares values to create a team culture that benefits our clients and community.

As an advocate for insurance brokers, Crystal is committed to promoting the invaluable role that brokers play in the insurance industry. Insurance brokers serve as trusted advisors to individuals and businesses, offering expert guidance on navigating the complexities of insurance policies and ensuring that their clients obtain the coverage best suited to their needs. By championing the role of insurance brokers, Crystal supports the vital contributions to the insurance landscape and emphasize the benefits of seeking their professional guidance when making important insurance decisions. She is excited about the opportunity to contribute her expertise to the IBAA Executive team, leveraging her insights to help shape strategic decisions and foster the continued success in the insurance industry.

IBAA AGM 2024 Candidate Bios - Directors

Nicole Boyer

Nicole has worked in the Insurance Industry for 21 years in Alberta and British Columbia. Nicole obtained her CAIB designation and Level 2 licenses in both provinces.

For the first 8 years of Nicole’s career, the primary focus was on personal insurance. Her next 10 years the primary focus was working as a Commercial Account Manager on mid-sized commercial accounts. Nicole expanded her career in 2021 accepting a position as a Branch Manager for the Personal Lines - Outbound team. As of Jan 3, 2023, she has moved roles back to her roots accepting a role as Branch Manager – Commercial Lines and is managing part of the Commercial Account Managers here in the Foothills Region. In addition to that, Nicole for the last 2 years has sat on the Alberta Insurance Council Appeal board.

Nicole emphasizes the importance of ensuring we are providing top-notch service and coverage to our valued customers. She has a unique ability on building long-term relationships with clients, underwriters and brokers alike. Listening, learning and then providing solutions has fueled Nicole’s success. Nicole is a fun loving, caring individual, an excellent listener and generous and compassionate in nature. She is a pleasure to work with and is a trusted mentor to her co-workers. Nicole is always helping improve our office and is a true ambassador and a valued member of Brokerlink’s organization.

Sandra Couturier

Sandra started in the insurance industry in 2005 with CJ Campbell Insurance Edmonton with no prior industry experience and no idea of the impact of the independent insurance broker. Insurance quickly became her passion, pursuing education with a never-ending thirst for knowledge and consistently trying to be as informed as she can be in the ever-changing landscape of insurance in Alberta. Sandra moved from an assistant to a producer to a partner and manager before taking over the role of president in 2023. The constant with every new role is her dedication to ensuring our clients are receiving the best advice and insurance products to suit their needs, whatever that may be, at whatever stage of life they are in. She believes that the relationships we make with our clients are the backbone of our business and looks forward to continuing to build these and being a part of the independent broker channel.

Lex Engel

After getting into insurance almost 10 years ago Lex has not looked back. While she loves the daily challenges insurance brings, she loves the people she meets more. She joined the PYIB after an amazing manager recommended she take her not so inner insurance nerd and channel that passion for good use. (Okay we’re paraphrasing, but the sentiment is there). After her stint on the PYIB took her through VP, President and Past President she took a few years off to focus on family, friends and health and furthering her education but is back in force.

Lex loves to camp and fish in the summer with her corgi cross Marco (who she fully admits, with bias is the cutest dog). She also loves to quilt, sew, and garden and spending time with her family and friends.

Kevin Lea, BComm, CIP, CAIB, CRM

Kevin Lea is the President of Fuse Insurance, the 2019 Insurance Business Canada Small Brokerage of the Year. Fuse Insurance has also been recognized for its use of technology as a finalist in the 2021 Insurance-Canada Technology Awards, a 2021 finalist for IBCA’s Digital Innovator of the Year Award and as one of Startup Calgary’s Top 15 Tech Start-ups in 2020.

Kevin is also:

  • the Past President of the Professional Young Insurance Brokers of Alberta
  • a current board member of the Insurance Brokers Association of Alberta
  • the chair of the Insurance Brokers Associations of Canada’s national Young Broker Advisory Council.

Prior to cofounding Fuse Insurance in 2017, Kevin was a Partner and Large Commercial Producer at Rogers Insurance Ltd., one of Alberta’s largest brokerages. During his time at Rogers, he won the Insurance Business Canada Young Gun & Elite Broker awards, and was also recognized as one of Canada’s Top 10 Brokers Under 40. He also broke the Rogers Insurance company record for top new business production in back-to-back years.

Before moving to the brokerage side of the insurance industry, he was a multi-line commercial claims adjuster for Federated Insurance handling complex property losses, general liability and injury auto claims. A graduate of the University of Calgary’s Risk Management & Insurance program, he also holds his CIP, CAIB and CRM designations. Apart from being an insurance nerd, he also enjoys golf, cooking and travel.

Lori MacDonald, FCIP

Lori MacDonald started her insurance career over 20 years ago in Nova Scotia. Today, Lori continues to foster the relationships she built with many peers in the industry since then. Moving to Alberta in January 2009 and starting a new path in her career as Manager of Sheppard Insurance. Worked with the Branch for 12 years, Lori has successfully navigated two acquisitions over a 3-year period. Championing the change within the brokerage and leading the staff in transition of workflows, systems, and management allowed Lori to expand her skillset quickly and in June 2021 she was promoted to Regional Sales Manager within Westland Insurance Group.

In her role as Regional Sales Manager, Lori helps empower leaders across Northern Alberta to build culture as well as high performance teams by embracing a compassionate leadership.

Lori is currently a Member of the Aspire Group, which is the Canadian part of the ISC Group. This group helps women in business succeed through professional development, mentoring and workshops. Lori completed her CIP in 2005 and her FCIP in 2012 with a concentration in Management and has also obtained her Management Development Certificate from the University of Alberta.

Her favorite past time is long walks with her little barker Marley and quality time with her husband in the outdoors.