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DTSTART:19810329T020000
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DTSTART;TZID=America/Edmonton:20260924T120000
SEQUENCE:0
TRANSP:OPAQUE
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URL:https://ibaa.ca/events/events-calendar.html/event-info/details/id/310
SUMMARY:Human Element Programs: Managing Risk Through People and Procedures
CLASS:PUBLIC
DESCRIPTION:\n\nhttps://ibaa.ca/events/events-calendar.html/event-info/deta
 ils/id/310
X-ALT-DESC;FMTTYPE=text/html:<p class=\"ib-eventPrice\"><strong>Price:</str
 ong> Member: Free / Non-Member $50</p>\n\n<p class=\"ib-eventLocation\"><s
 trong>Location:</strong> Online via Zoom.</p>\n\n<p class=\"ib-eventCE\">1
  CE credit&nbsp\;for General and Adjuster&nbsp\;licenses</p>\n\n<p>This in
 structor-led webinar provides a practical exploration of human element pro
 grams and their role in managing risk within organizations. Participants w
 ill gain insight into how human behavior\, decision-making\, and organizat
 ional dynamics shape risk outcomes.</p>\n\n<p>The session will define the 
 &ldquo\;human element&rdquo\; and examine why structured programs are crit
 ical to reducing the likelihood and severity of loss. Through relatable ca
 se examples\, it will illustrate how breakdowns in processes\, accountabil
 ity\, and oversight often drive incidents\, rather than equipment failure 
 alone. The webinar will also examine how organizations can proactively man
 age these risks through effective training\, strong operational culture\, 
 and targeted interventions.</p>\n\n<p><strong>Topics covered:</strong></p>
 \n\n<p>At the end of the session\, partcipants will be able to:&nbsp\;</p>
 \n\n<ul>\n<li>Defining the human element and its role in loss prevention</
 li>\n<li>How human factors contribute to real-world losses (case examples)
 </li>\n<li>Core human element programs\, including:\n<ul style=\"list-styl
 e-type:circle\;\">\n<li>Preventative maintenance</li>\n<li>Hot work manage
 ment</li>\n<li>Housekeeping</li>\n<li>Smoking controls</li>\n<li>Fire prot
 ection inspection\, testing\, and maintenance</li>\n<li>Contractor managem
 ent</li>\n<li>Business continuity planning</li>\n</ul>\n</li>\n<li>Evaluat
 ing program effectiveness using alignment and execution frameworks</li>\n<
 li>Practical strategies to strengthen controls and reduce loss exposure</l
 i>\n</ul>\n\n<p>At the end of the session\, attendees will be equipped wit
 h practical strategies to identify human-driven risk exposures\, assess pr
 ogram effectiveness\, and strengthen controls to reduce losses. Brokers wi
 ll leave with greater confidence in discussing operational risk drivers wi
 th customers and recommending proactive risk management solutions that sup
 port long-term resilience.</p>\n\n<p>A strong understanding of human eleme
 nt programs enables Brokers to better support their clients in establishin
 g and maintaining effective risk management practices. Because risks tied 
 to human behavior are present in every operation\, Brokers play a critical
  role in helping commercial customers recognize exposures and address them
  proactively.</p>\n\n<p>The knowledge gained from this session allows Brok
 ers to provide more informed guidance on coverage\, support clients in imp
 lementing and maintaining structured programs\, and reinforce the importan
 ce of ongoing review and improvement. By taking a proactive approach\, Bro
 kers can help business owners strengthen their operations and significantl
 y reduce their exposure to loss.</p>\n\n<h3>Instructor/Facilitator&nbsp\;|
  Tyler Bjornson\, Risk Services Specialist\, Technical Risk Services\, Ech
 elon Insurance</h3>\n\n<p>As a Risk Services Specialist at Echelon Insuran
 ce\, Tyler Bjornson\, CIP (Hons)\, CRM provides field based technical anal
 ysis and practical risk improvement recommendations across Echelon&rsquo\;
 s Commercial portfolio in Western Canada. He supports Brokers\, policyhold
 ers\, and underwriting teams with clear actionable risk insight\, focused 
 on reducing loss potential\, and improving overall risk quality.</p>\n\n<p
 >Tyler brings more than 29 years of experience in the Canadian P&amp\;C in
 surance industry\, including experience as an independent brokerage owner 
 and as Founder and President of Insight Risk Services Ltd.\, a national ri
 sk consulting firm that provided independent risk assessment services to i
 nsurers\, Brokers and MGAs prior to its successful acquisition.</p>\n\n<p>
 Tyler&rsquo\;s technical credentials include CIP (Hons)\, CRM\, Level 1 Th
 ermographer\, and WETT certification.</p>\n\n<p><strong>*Registration clos
 es two (2) business days prior to the session date and we will no longer a
 ccomodate late&nbsp\;registrations once closed.&nbsp\;</strong></p>\n
DTSTAMP:20260812T121119Z
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